Product Management

Worked with teams to develop and deploy regular enhancement deployments to mission critical software platforms that comply with payment card industry standards of code quality, performance, and security.

• Established and evolved broad product development roadmaps from early market research, through annual capital requests, and communicating to stakeholders through the development process. 

• Refined roadmaps on an ongoing basis using analysis and observing shifting market dynamics.

• Created and presented product visions to executive stakeholders to secure development funding using on market research, client feedback, and other analysis done by myself and team members.

Project Management

I've done a lot of digital project management ranging from multi-year corporate projects, phone apps, to smaller website functionality. With the help of great teams and corporate support, I've never had a project fail.

• Lead project kick off and scoping

• Align business and development on realistic goals

• Manage project work backlog

• Report out to executive sponsors and board

Product Owner

Separate from managing individual projects I've worked with business and user groups to set and manage development roadmaps over the course of several years.

• Collect feature requests through interviews, surveys, and help line feedback

• Prioritize requests to align with resources and business goals

• Spec and manage development work

• Design and oversee testing

• Communicate and train to feature releases

User Experience

With the background as a Certified Usability Analyst, I've personally done nearly every aspect of UX work from initial research to testing completed/existing tools. 

• User Research & persona creation

• Customer Journey Mapping

• Wireframing

• Paper prototype testing

• Interactive wireframe testing

• Information architecture work

  • Cart Sorting

  • Tree testing

• Live and remote usability testing